Data deletion
How to delete your data
Trendwise KPI connects a business's Google and Facebook advertising accounts to Claude. You can have your data deleted in any of these ways.
- Disconnect in the portal. Sign in, open Ad accounts, and choose Disconnect next to the Facebook or Google login. The stored token is deleted at once. On the Analytics page, disconnecting Google Analytics and Search Console also deletes the reporting rows we copied.
- Remove the app in Facebook. In Facebook, go to Settings and privacy, then Settings, then Business integrations. Find Trendwise KPI and remove it. Facebook then tells us, and we disconnect your login and delete its stored token and name. If you also ask Facebook to delete your data, it sends us a data deletion request and shows you a link to a status page like this one.
- Cancel your subscription. Open the Plan page and choose Manage billing. You keep access to the end of the period you paid for. When your plan ends, we disconnect your Google and Facebook logins and delete their stored tokens. Your workspace then stays read only for 90 days, so you can come back or download your data. After the 90 days, we delete the workspace and the data we hold for it.
- Use the Account page. The workspace owner can download the workspace's data at any time from the Account page, with Download my data. After your plan has ended, the owner can choose Delete my workspace on the same page. We delete the workspace 7 days later, and you can change your mind until then.
- Ask us. Email marvin@trendwiseco.com from the address on your account and say what you want deleted. We can delete your account and what we hold for your workspace without waiting for the 90 days. To stop billing, cancel from Manage billing as well.
What we keep and for how long is in the privacy policy.